Helpline delays at HMRC

Posted on 20th December 2023 by Streets -  Income Tax


Image to represent Helpline delays at HMRC

HMRC’s self-assessment (SA) helpline will focus on priority queries from 11 December until 31 January. Whilst the helpline is focusing on priority calls in the run-up to the filing deadline, other enquiries will be directed to HMRC’s online digital services, including online guidance, digital assistant and webchat. 

This move has been in place over the busy period running up to the self-assessment deadline on 31 January 2024. HMRC says that the helpline advisers will focus on answering priority self-assessment queries that cannot be easily dealt with online. In addition, the helpline will aim to support the small minority of taxpayers who require extra support or cannot engage with HMRC digitally.    

HMRC has reported that the vast majority of self-assessment taxpayers use HMRC’s online services, with 97% filing online. Examples of queries that can be resolved much quicker online include updating personal information, chasing the progress of a SA registration, ending SA registration, and checking a Unique Taxpayer Reference number. 

Please call if you have any self-assessment queries that require assistance but cannot be resolved using HMRC's helplines.


No Advice

The content produced and presented by Streets is for general guidance and informational purposes only. It should not be construed as legal, tax, investment, financial or other advice. Furthermore, it should not be considered a recommendation or an offer to sell, or a solicitation of any offer to buy any securities or other form of financial asset. The information provided by Streets is of a general nature and is not specific for any individual or entity. Appropriate and tailored advice or independent research should be obtained before making any such decisions. Streets does not accept any liability for any loss or damage which is incurred from you acting or not acting as a result of obtaining Streets' visual or audible content.

Information

The content used by Streets has been obtained from or is based on sources that we believe to be accurate and reliable. Although reasonable care has been taken in gathering the necessary information, we cannot guarantee the accuracy or completeness of any information we publish and we accept no liability for any errors or omissions in material. You should always seek specific advice prior to making any investment, legal or tax decisions.


Expert insight and news straight
to your inbox

Related Articles


Changes to Scottish Income Tax rates 2024-25

A reminder of the changes to Scottish Income Tax rates for the 2024-25 tax year. It was announced as part of the Scottish Budget measures that a new tax band called the advanced rate band will apply a 45% tax rate on annual income between £75,000 and


Claim tax relief if working from home

If you are an employee who is working from home, you may be able to claim tax relief for part of your household bills that are related to your work. If your expenses or allowances are not paid by your employer, you can claim tax relief directly from HMRC. You ...


What a tax code means

The letters in your tax code signify your entitlement (or not) to the annual tax free personal allowance. The tax codes are updated periodically and help employer’s work out how much tax to deduct from an employee’s pay packet.  The basic personal allowance for the current (and next) ...


You might also be interested in...