The best and worst of British banks

Posted on 21st August 2023 by Streets -  Business Support


Image to represent The best and worst of British banks

Personal and small business current account holders were asked how likely they would be to recommend their provider to a friend, relative or other business. The survey also covered the quality of online and mobile provision, branch and overdraft services and, for small businesses, the quality of the relationship management they receive.

The results show customers how their bank is ranked on quality of service and make it easier for people to compare offers. They also promote competition between providers, resulting in better experiences for all account holders. Customers who find another bank offering a better deal can use theĀ Current Account Switch ServiceĀ to help make the process of switching much simpler. This free service is available to anyone with a personal or business current account in the UK.

Results are for the period July 2022 to June 2023.

Overall, the top-ranked personal current account providers in Great Britain are:

  • Monzo (1st)
  • Starling Bank (2nd)
  • First direct (3rd)

Overall, the bottom-ranked personal current providers in Great Britain are:

  • Virgin Money (=15th)
  • Royal Bank of Scotland (=15th)
  • TSB (14th)

Overall, the top-ranked business current account providers in Great Britain are:

  • Monzo (1st)
  • Starling Bank (2nd)
  • Handelsbanken (3rd)

Overall, the bottom-ranked business current account providers in Great Britain are:

  • HSBC UK (15th)
  • The Co-operative Bank (14th)
  • Virgin Money (13th)

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Information

The content used by Streets has been obtained from or is based on sources that we believe to be accurate and reliable. Although reasonable care has been taken in gathering the necessary information, we cannot guarantee the accuracy or completeness of any information we publish and we accept no liability for any errors or omissions in material. You should always seek specific advice prior to making any investment, legal or tax decisions.


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