As part of our on-going initiative to improve how we engage with our clients, we will be switching to e-billing, replacing postal invoices with electronic invoices, with effect from 1st February 2019.
With the imminent introduction of Making Tax Digital by HMRC and the advances in accounting software to facilitate this, by sending our invoices and statements via e-mail we can offer clients the ability to have their invoices go directly into their accounting records. This not only saves time and effort for all concerned but there is also an obvious environmental impact by moving to a paperless system.
All invoices will be sent to the e-mail address we have for you as a client. If this is not the most appropriate contact email address, or you wish us to send to multiple addresses, please let us know by contacting our credit control team using firstname.lastname@example.org. When contacting us please ensure you provide details of your client reference number included on all our correspondence and invoices/statements.
We anticipate that the majority of clients will welcome this change to our invoicing arrangements. However, we do recognise that a few clients may still wish to receive paper invoices and statements by post. In this case we would ask that you write to us informing us of this. We should receive notification prior to the 1st February 2019 as a failure to do so may mean that invoices and statements will automatically be sent electronically if we have an email address for you.
We would also like to take this opportunity to advise you that all emails advising us of your remittance or relating to invoice payment queries should be sent to email@example.com and not firstname.lastname@example.org.